Frequently Asked Questions

Questions

Answers
We’ve just found a crack in our basement when we took down the wall to renovate.  Can I fix it later or does it have to be now? Because your basement was finished you can’t be sure how long it’s been leaking (if it’s already started).  Removing the wall has given you a chance to replace any damaged insulation studding, etc., as well as fix the leak, at a more affordable price, before your renovate.  This would prevent any future damage after your new renovation is complete, and decrease your chances for health problems.
What do I do to correct this water problem? Contacting a reliable contractor, specializing in basement leaks, that would give you the best solution along with alternate approaches, should there be any, that can be taken. Remember, some cases are more intense then others, you would have to understand the repair. The right company shoud be able to explain details to you.
What procedure should I go with? Listen to the advice of a specialist, sometimes what may be needed to correct your problem may be due to something other than your foundation. An estimator would be able to narrow down the problem.  With careful examination they will determine these factors as well as give you the best solution to your problem.  Remember the most expensive procedure just like the least expensive is not always the best resolution to your specific leak.
My basement is finished, is it a problem to have a repair done? No need to panic, most repairs can be approached from the exterior; there is no need to take apart a newly renovated basement.  But always be cautious, if extensive damage appears on the inside it is advisable to also replace that damaged material.
Do I have to worry about my basement cracking elsewhere? It’s not impossible to find other cracks in your basement due to shrinkage.  But having a repair completed in one area is not the cause of a new crack a few feet away.  In most cases, the crack already existed, in other cases it is the result of your house continuously shifting and settling (more common with newer homes).
I have other cracks, but they don’t leak, should I fix them? It’s always advisable to fix them if you plan on finishing your basement.  If not they could always hold for a while, just remember if a crack exists it will eventually leak, it’s only a matter of time, therefore regular inspection of your basement would allow you to correct the problem before the severity of it becomes more costly.
If my basement leaks again, and I’ve lost my warranty, what do you do? Give us a call, give us the name under which the work was done and the correct address.  We keep track of all our warranties and are able to track your paperwork as well as the date work was done. We will ask you some questions to determine the cause of the problem and send our work crew out to look at the job and correct the problem for you. We’ve always stood behind our work and that’s why our customers refer us.
If my basement is finished and you do an interior repair do you repair the walls you’ve had to take down? Jagg employees, are trained on repairing leaking foundations. We prefer to leave drywall repairs to renovators. We can provide you with a referral.  However it’s always advisable to leave the area open for a couple of weeks to ensure the concrete wall dries properly before drywall is replaced.  Closing up the wall too early may result in growth of mold due to dampness that may not have dried properly.  ’ 
Do I have to be home for you to do the repair? This is totally up to you!  If you have a neighbor or friend you can rely on to open the door we can schedule the appointment for you without any problems.  Our repairs are usually scheduled from 7:30 am till last appointment 2:30/3:00pm, Monday to Friday, based on the length of time it will take for your repair; your appointment would be scheduled accordingly and you would be advised on a time frame in which your appointment would be.  Exterior repairs are conditional on weather, which you would be advised on during your booking.

We do need entry into the home as well as someone to lock up on completion.  Payment is on completion and this would have to be arranged with you, if no one was going to be available.
If I’ve moved into a home and the previous homeowner has the warranty for a repair that you’ve done, do you still come back if there are any problems? Most definitely, we stand behind our 10 year warranty, although it is not in your name,if it hasn’t been 10 years the warranty belongs to you.  Call our office and give us the name on the warranty as well as your address.  From there it’s in our hands.
Why should I fix my basement? There are several reasons.  Amongst the more common reasons are your health and that of your family.  It allows you to be able to finish your basement as a livable space and protects your belongings, not to mention the increase in your property value.  Ultimately the decision is yours, and if you don’t use your basement on a regular basis there really is no need to finish it, the leaks however do become a health issue and should not be ignored.  Mold and mildew spores travel through your register ducts from your basement to every other room in your home.
What does the average repair cost? It really depends on what repair is required.  We provide you with a free estimate, for this very reason.  Though do keep in mind although the average job only cost a few hundred dollars, larger scale repairs could run into several thousand dollars.  Without proper inspection a proper estimate is impossible, and to quote a repair without looking at it is unfair to you as the client.
How long does the average repair take? An average repair can be completed in less than a day, larger scale repairs could run into several days maybe a week.  Our estimators will advise you of how long your individual repair may take.
Are you a franchise company? Not at all, we are a family owned and operated company, with over 10 years experience.  We’ve worked hard over the years to keep our customers happy and we’ve built ourselves a reputation to be proud of
How do I pay for the work? Unless you have a large scale repair, no deposit is necessary.  Upon completion of your repair we do accept cash, cheque, money orders and credit cards (Visa or MasterCard). An invoice is provided on completion, along with your warranty.
Can I fix this leak myself? Most materials found in local hardware stores will only result in a short term repair; the leak will eventually start again.  If your intention is to finish the basement as a living space it’ll only cause more damage down the line.  There are other things that you can do yourself that may minimize the potential for leaks, check our “preventing or minimizing leaks” section, but keep in mind that it won’t necessarily stop the leak all together.